16 September 16

South African ports gear up for new e-commerce platform

Transnet National Ports Authority (TNPA), a division of Transnet SOC Ltd, has set a go-live date of April 2017 for its fully integrated e-commerce platform.

The new ‘Order to Cash’ system will replace TNPA’s nine-year-old PortsOnline system, which customers previously used for online submission of cargo documentation.

TNPA’s chief financial officer and executive sponsor of the project Mohammed Abdool, said: “PortsOnline had significantly reduced the manual capturing process and the time taken to conclude the online order processing cycle. The aim now is to cater for the changing needs of TNPA ports and customers by creating a better customer experience through improved visibility across various interactions with the port authority.”

He added that a formal project team has started with the design of the new system and, during the course of the next few months, engagements will take place with customers and existing stakeholders through existing structures, business forums and customer sessions.

The new technology will provide an e-commerce platform with advanced customer relationship management and an electronically enabled customer order management on a single in-memory computing platform, powered by SAP HANA.

Customers will be able to interact with TNPA across various channels, including TNPA’s call centre and online. The platform will also offer self-service functionality for customers, where they can log in, maintain their own profiles, place sales orders, view current credit limits, and view and download invoices and statements.

TNPA’s technical and chief information officer Mmutle Lentle said: “Order to Cash will see Transnet create further visibility of port processes to enable transparency and better integrated planning between all port stakeholders.”

Source: Port Strategy

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